FAQ

Shipping and Payment Information

When will my order ship?

How are taxes and duties calculated?

Order information and concerns

I need to change something on my order how can I do that?

My order status says "unfulfilled". What does this mean?

Why was my order cancelled?

When will my order ship?

Leather Specs and Warranty

What makes our leather so special?

Where is Algent leather produced?

Is Algent leather waterproof?

How do I have my leather bag repaired?

Lifetime Warranty

Afterpay Information

What is installments by QuadPay?

How do I use installments by Afterpay?

How does the Afterpay payment schedule work?

What if I cant pay a Afterpay payment?

How do I return or exchange an item purchased using installments by Afterpay?

Can I use installments by Afterpay if I am an international customer?

Other Information

Discount Exclusions