Algent offers an industry leading Lifetime Warranty. The warranty entitles you to a one-time repair or replacement of the piece - free of charge. We may repair or replace the item if you experience any defects in craftsmanship or breakage due to manufacturer defects. Warranty is voided on user damage issues. There is a $50 USD fee if you experience future problems, only for repairable items. Warranty does not cover lost/stolen items. Our guarantee is a warranty against defects in materials and workmanship, if our leather products are defective in materials or workmanship, we will repair the bag free of charge. If we cannot repair the product, we will replace it.

In order to have your backpack repaired or replaced under our warranty, first, request a return on our website via email (support@algents.com) Once we review your request and if it's approved, we will email you a pre-paid return label.  

To begin a Lifetime Warranty Claim, please email us at support@algents.com